What is it?
The PROBATION Resource Directory is a web-based application
that allows access to the INFO LINE of
How do I logon?
Enter your employee number and a password of ‘probation’.
How do I find service providers?
There
are three basic ways of searching for service providers in the directory. They
are:
·
Express Directory
·
Keyword Search
·
Category Search
The Express Directory is broken by Probation Services by Service
Planning Area (SPA). SPA is broken into by
The keyword search uses the entered text to search provider site and service names. It also checks against ‘see also’ and ‘see instead’ references for service terms (e.g. ‘therapy’ entered finds ‘counseling’ services. If the zip code and city fields are left blank the Directory returns all the matches in the database regardless of location. If City is entered, only the provider sites in that city are returned. If Zip Code is entered, the Directory returns providers who serve the entered zip code and are located in that zip code or located in one of the adjacent zip codes.
The category search utilizes the multi level service structure of INFO LINE to categorize services. Selecting a Major Service Category from the first list on the screen populates the second list with the Secondary Service Categories for the first choice. Similarly choosing the second level term populates the third list with the specific Service Terms that may be searched. This is a very good way to search for services when one doesn’t know all of the types of services available in the Directory. Entering a Zip Code works in the same way described under the keyword search description.
What happens after I execute one
of the Search Types?
If there are any services and providers that match the search criteria, a list will be displayed of all matches. More matches than can be displayed on one-page results in additional pages that may be selected at the bottom of the list.
The match list shows the provider site name, the service program or service cluster (group of specific services) and the link to the specific service requested (based upon search criteria), address, phone and email information. If a specific target population (American Indians, At Risk Youth, etc. has been designated for this service at this site, it is displayed following the service name in the link and is enclosed by brackets.
Clicking on one of the links on the match list displays detailed information about the site, service and provider agency. Links are also displayed on this page to:
· Provide a map of the location;
· Produce driving directions to the site;
· Generate public transportation instructions for getting to the site; and
· Display additional information about the agency, including the other sites the agency operates and the other program services the agency provides.
Why do I see some errors in the
descriptions of services and sites?
There are some errors in the INFO LINE database that result in embedded spaces in some words and other occasional formatting problems. These will be fixed as part of a restructuring and clean up of the database.
What additional capabilities will
be added to the Resource Directory in the near future?
A number of PROBATION specific capabilities are being added to the Resource Directory. They will become available over the next month or two. They include:
· The ability to add and view notes about specific services and providers;
· A printed referral document consisting of information about referred providers selected by the user; and
· A client referral that can be automatically emailed to a provider.
How do I get help or make
suggestions?
Click on the email link to